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Swantje Federau

 

Employment  

2007 – present
CSC Deutschland Services GmbH, 60486 Frankfurt
Solution Architect & Deputy Service Delivery Manager Zurich EMEA

2006 - 2007
CSC Deutschland Services GmbH, 60486 Frankfurt
Issue Manager for ZURICH Account Germany, Functional Coordinator

2001 – 2006
Bonndata Datenverarbeitungs GmbH (Zurich Group), 60486 Frankfurt
Application Developer

1995  - 2000
Parental leave including 1-years IT training

1993  - 1995
M+S elektronik GmbH, 63843 Niedernberg
System Engineer, Networking/Support

1992  - 1993
Leybold Durferrit GmbH, 6356 Erlensee
System Manager

1991  - 1992
Leybold Durferrit GmbH, 6356 Erlensee
Technical Assistant

1988 - 1989
Leybold AG, 63450 Hanau
Apprenticeship, Personell Clerk HR

Education and training 

2003 - present
Studies on Business Informatics at
FOM, University of Applied Sciences, Frankfurt

2003 - 2007
Management training classes (>240 hours) in professional consulting skills, marketing, business plans, industrial law, Think Tanks and intercultural competencies

2000 - 2001
Advanced training as an Internet Specialist at
CDI, Frankfurt

1989 - 1991
Training as business correspondent at Inlingua language school, Frankfurt

1989 - 1991
Education as an industrial clerk at Leybold AG, 63450 Hanau

Competencies

  • Virtual Desktop Services (Citrix/VMWare; http://www.csc.com/vds); IT Service Management, Lisence Management, Information Management, Training,  Systems Integration, Networking Support, Change Management, Computer Telephony Integration (CTI), Data Base Administration, Messaging Systems, Groupware, Hardware-/Software Integration

 Project Experience

  • Coordination on Virtual Desktop Infrastructure Services beteween EMEA and India: That is, strategy development, solution design, implementation and ongoing management and support. Using a combination of thin-clients, virtualization (Citrix/VMware), secure access technologies deliver highly flexible personal desktop environments that are accessible from anywhere.
    Onsite work stays in India, Spain and Switzerland
  • Lisence Management
  • CMMI

Trainings

  • PC Troubleshooting
  • User Support - Set up and Optimization
  • ITIL Foundation
  • Time Management
  • Management Trainings in Professionell Consulting Skills, Marketing, Business start-up, Labour Law
  • CITRIX XenApp Presentation Server 4.5, KOENIG

 Hobbies

  • Culture (museums, theater, movies)
  • Meeting friends
  • Reading (specialized books  on economy, self-improvement, biographies)
  • Travel
  • Wellness (Ayurveda, Yoga, mind techniques)
  • Virtualization :-) and India 

 Languages

  • German
  • English

Address

Alte Gasse 19, FRG-63571 Gelnhausen, S.Federau@web.de



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